Airline Complaints - 2006-10 (Oct)
US government statistics on disability complaints against airlines for October 2006
Details of the "Disability" category of complaints against airlines in the U.S. (U.S. and non-U.S. airlines) for the month of October 2006.
The October 2006 statistics on consumer complaints against US airlines are contained in the December 2006 Air Travel Consumer Report from the U.S. Department of Transportation.
Complaints are divided into categories. The definition of the "Disability" category is, "Civil rights complaints by air travellers with disabilities." This type of complaint is specifically excluded from the "Discrimination" category.
From page 36, Table 2: Disability complaints as a category ranked #6 in the list of complaint categories for the month, and #6 for the same month one year earlier. The number of complaints in the Disability category was 29 for the month, compared to 48 for the same month one year earlier. This is a 40 percent drop in the number of complaints.
From page 37, Table 3: Of the 29 Disability complaints for the month, 23 were against U.S. airlines.
In alphabetical order, the U.S. airlines against which Disability complaints were recorded, and the number of complaints for the month were:
- Alaska Airlines - 1
- American Airlines - 3
- Continental Airlines - 2
- Delta Air Lines - 4
- Northwest Airlines - 4
- Southwest Airlines - 4
- United Airlines - 3
- US Airways - 1
- Other U.S. Airlines - 1.
From page 39, Table 5: Of the 29 Disability complaints for the month, 6 were against companies other than U.S. airlines.
In alphabetical order, the non-U.S. airlines against which Disability complaints were recorded, and the number of complaints for the month were:
- Air France - 2
- Lufthansa - 1
- Other foreign airlines - 3.
The report does not give the details of the individual complaints, nor how they were dealt with.
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