Airline Complaints - 2006-11 (Nov)
US government statistics on disability complaints against airlines for November 2006
Details of the "Disability" category of complaints against airlines in the U.S. (U.S. and non-U.S. airlines) for the month of November 2006.
The November 2006 statistics on consumer complaints against US airlines are contained in the January 2007 Air Travel Consumer Report from the U.S. Department of Transportation.
Complaints are divided into categories. The definition of the "Disability" category is, "Civil rights complaints by air travellers with disabilities." This type of complaint is specifically excluded from the "Discrimination" category.
From page 34, Table 2: Disability complaints as a category ranked #6 (last month, #6) in the list of complaint categories for the month, and #6 for the same month one year earlier (last month, #6). The number of complaints in the Disability category was 33 for the month (last month, 29) compared to 28 for the same month one year earlier (last month, 48). This is a 14 percent increase from last month to this month, and a 42 percent drop in the number of complaints compared to the same month last year.
From page 35, Table 3: Of the 33 Disability complaints for the month, 28 were against U.S. airlines. In alphabetical order, the U.S. airlines against which complaints were recorded, and the number of complaints for the month were:
- Airtran Airways - 1
- American Airlines - 4
- American Eagle Airlines - 1
- Atlantic Southeast Airlines - 1
- Delta Air Lines - 2
- Expressjet Airlines - 1
- Hawaiian Airlines - 3
- Jetblue Airways - 1
- Northwest Airlines - 5
- Southwest Airlines - 2
- Spirit Airlines - 1
- United Airlines - 2
- US Airways - 2
- Other U.S. Airlines - 2.
From page 37, Table 5: Of the 33 Disability complaints for the month, 5 were against companies other than U.S. airlines.
In alphabetical order, the non-U.S. airlines against which complaints were recorded, and the number of complaints for the month were:
- Air France - 3
- Other foreign airlines - 2.
The report does not give the details of the individual complaints, nor how they were dealt with.
The report does indicate how many passengers flew on each airline. The airlines with the most passengers would be expected to have more complaints, if all else is equal.
All on-line references were current at the time this article was originally published on Suite101.com.
