Airline Complaints - 2006-12 (Dec)
US statistics - airline disability complaints - December 2006
Details of the "Disability" category of complaints against airlines in the U.S. (U.S. and non-U.S. airlines) for the month of December 2006, from the U.S. government.
The December 2006 statistics on consumer complaints against airlines operating in the US are contained in the February 2007 Air Travel Consumer Report from the U.S. Department of Transportation.
Complaints are divided into categories. The definition of the "Disability" category is, "Civil rights complaints by air travellers with disabilities." This type of complaint is specifically excluded from the "Discrimination" category.
From page 36, Table 2: Disability complaints as a category ranked #6 (last month, #6) in the list of complaint categories for the month, and #6 for the same month one year earlier (last month, #6). The number of complaints in the Disability category was 27 for the month (last month, 33) compared to 32 for the same month one year earlier (last month, 28). This is an 18 percent decrease from last month to this month, and a 16 percent drop in the number of complaints compared to the same month last year.
From page 37, Table 3: Of the 27 Disability complaints for the month, 22 were against U.S. airlines. In alphabetical order, the U.S. airlines against which complaints were recorded, and the number of complaints for the month were:
Alaska Airlines - 1, American Airlines - 3, Continental Airlines - 1, Delta Air Lines - 2, Jetblue Airways - 2, Northwest Airlines - 2, Pinnacle Airlines - 1, Skywest Airlines - 2, Southwest Airlines - 2, Spirit Airlines - 1, United Airlines - 2, US Airways - 1, Other U.S. Airlines - 2.
From page 39, Table 5: Of the 27 Disability complaints for the month, 5 were against companies other than U.S. airlines.
In alphabetical order, the non-U.S. airlines against which complaints were recorded, and the number of complaints for the month were:
Air Canada - 1, British Airways - 1, Mexicana - 1, Other foreign airlines - 2.
The report does not give the details of the individual complaints, nor how they were dealt with.
The report does indicate how many passengers flew on each airline. The airlines with the most passengers would be expected to have more complaints, if all else is equal.
Past summaries:
