Airline Complaints - 2007-01 (Jan)
US government stats - airline disability complaints January 2007
Details of the "Disability" category of complaints against airlines in the U.S. (U.S. and non-U.S. airlines) for the month of January 2007, from the U.S. government.
The January 2007 statistics on consumer complaints against airlines operating in the US are contained in the March 2007 Air Travel Consumer Report from the U.S. Department of Transportation.
Complaints are divided into categories. The definition of the "Disability" category is, "Civil rights complaints by air travellers with disabilities." This type of complaint is specifically excluded from the "Discrimination" category.
From page 34, Table 2: Disability complaints as a category ranked #6 (last month, #6) in the list of complaint categories for the month, and #6 for the same month one year earlier (last month, #6). The number of complaints in the Disability category was 28 for the month (last month, 27) compared to 44 for the same month one year earlier (last month, 32). This is a 3.7 percent increase from last month to this month, and a 36.4 percent drop in the number of complaints compared to the same month last year.
From page 35, Table 3: Of the 28 Disability complaints for the month, 23 were against U.S. airlines. In alphabetical order, the U.S. airlines against which complaints were recorded, and the number of complaints for the month were:
American Airlines - 4, American Eagle Airlines - 1, Delta Air Lines - 4, Hawaiian Airlines - 1, Jetblue Airways - 2, Pinnacle Airlines - 1, Skywest Airlines - 1, Southwest Airlines - 4, United Airlines - 1, US Airways - 4.
From page 37, Table 5: Of the 28 Disability complaints for the month, 5 were against companies other than U.S. airlines.
In alphabetical order, the non-U.S. airlines against which complaints were recorded, and the number of complaints for the month were:
Air France - 1, Air India - 1, British Airways - 1, Other foreign airlines - 2.
The report does not give the details of the individual complaints, nor how they were dealt with.
The report does indicate how many passengers flew on each airline. The airlines with the most passengers would be expected to have more complaints, if all else is equal.
Past summaries:
