Airline Complaints - 2007-02 (Feb)
US Disability Complaints Against Airlines for February 2007
Details of the "Disability" category of complaints against airlines in the U.S. (U.S. and non-U.S. airlines) for the month of February 2007.
The February 2007 statistics on consumer complaints against US airlines are contained in the February 2007 Air Travel Consumer Report from the U.S. Department of Transportation.
This monthly statistical report from the United States government is prepared by the Office of Aviation Enforcement and Proceedings, Aviation Consumer Protection Division. The report covers a number of areas of interest to air travellers, including:
- Flight Delays
- Mishandled Baggage
- Consumer Complaints
- Customer Service Reports to the Department of Homeland Security
- Airline Animal Incident Reports.
The Consumer Complaints are divided into categories, including Disability and Discrimination complaints. The definition of the "Disability" category is, "Civil rights complaints by air travellers with disabilities." This type of complaint is specifically excluded from the "Discrimination" category.
This month's report includes the following statistics related to Disability complaints to airlines.
From page 374, Table 2:
In the list of complaint categories for the month, Disability complaints as a category ranked
- number 9 this month
- number 6 last month
- number 6 for the same month one year earlier.
The number of complaints in the Disability category was
- 19 for the month
- 28 last month
- 25 for the same month one year earlier.
This is a
- 32.1 percent decrease from last month to this month
- 24 percent decrease in the number of complaints compared to the same month last year.
From page 38, Table 3:
Of the 19 Disability complaints for the month, 18 were against U.S. airlines.
In alphabetical order, the U.S. airlines against which complaints were recorded, and the number of complaints for the month were:
- Airtran Airways - 1 Disability complaint
- American Airlines - 1 Disability complaint
- Atlantic Southeast Airlines - 1 Disability complaint
- Delta Airlines - 2 Disability complaints
- JetBlue Airways - 3 Disability complaints
- Northwest Airlines - 5 Disability complaints
- United Airlines - 2 Disability complaints
- US Airways - 1 Disability complaint
- Other U.S. Airlines - 2 Disability complaints
Where there are fewer than 5 complaints against an individual airline for the reporting period (month), that airline is aggregated into the "Other U.S. Airlines" group and not named individually.
From page 40, Table 5:
Of the 19 Disability complaints for the month, 1 was against a non-U.S. airline. This airline was not specifically named in the report, as the total number of complaints against it for the reporting period was fewer than five.
The report does not give the details of the individual complaints, nor how they were dealt with.
The report does indicate how many passengers flew on each airline. The airlines with the most passengers would be expected to have more complaints, if all else is equal.
Past summaries:
