Improving Disabled Access
10 Easy, Cheap Ways to Improve Access for Older and Disabled People
Access for older and disabled people is increasingly important in tourism, recreation and in the workplace. Here are ten simple ideas for how to improve disabled access.
1. Signage and Entrance
Are you easy to find? Are there good signs indicating where the entrance is? Is the path clear of rubbish bins and other obstructions and reasonably smooth? Could you designate one of your nearby parking spaces as a disabled space?
2. Doorbell
If there is an easier way into the building than the front entrance, do you have a sign indicating this and a bell to ring for assistance? The bell should be at a sensible height to allow wheelchair users to reach it.
3. Induction Loops
If you have a reception area or counter, have you installed an induction loop? More and more people, especially older people, have hearing aids and a loop system will greatly help communication.
4. Accessible Seating
Is there a seat available for people to sit while waiting or queuing? Does it have arm rests, to help those with limited mobility?
5. Easy-Read Signs and Information
Are your signs and information sheets or leaflets easy to read and follow? Black letters on cream paper are best. Sometimes you can make a real difference simply by putting up a new sign or printing off a few copies of your information in a larger font. You could also look into getting important information put into Braille. If you have labels on your shelves and files, 24 point print is recommended.
6. Staff Training in Disability
Have your staff been trained in dealing with customers with a range of disabilities? A few hours’ training can vastly improve the service you offer. Contact a local disability organisation for a list of trainers.
7. Arrangement of Furniture
Could you arrange furniture more effectively to allow those with wheelchairs or visual impairments to move about more easily? Wider, clearer aisles, a neater arrangement of furniture, lower shelves, will improve a workplace for all users.
8. Improving Lighting
Have you thought about improving your lighting and adding a splash of colour, particularly in corners? Installing better lights and using colour to differentiate doors, windows, handrails, and unexpected steps will help people with visual impairments, as well as look good to visitors.
9. Accessible Website Design
Is your website easy to use? A helpful website on accessible website design is on the Equality and Human Rights Commission (UK) website. There are also official guidelines on accessible website design at the website of the World Web Consortium under the heading 'WAI' and rather simpler guidelines at the website of the Web Design Group. But most of it is common sense. Simple formats, clear menus, and avoiding fancy nonsense are the best ways to help improve your website accessibility.
10. Customer Advice
Have you asked your customers about what you might do to help them access your service? They’ll appreciate being asked, as well as giving you some real practical ideas.
